Q: Do my everyday customers or website shoppers need 2FA?

A: No. 2FA is only required for users with Administrator or editing privileges logging into the administrative backend of your website.

Q: Does it cost anything to use an authenticator app?

A: No. The recommended apps (2FAS, Google Authenticator, Microsoft Authenticator) are completely free to download and use.

Q: Will I need to enter a code every single time I log in?

A: Yes. Entering a 6-digit code at login ensures that only authorized team members with physical access to their linked mobile device can access the store’s backend.

Q: Can multiple employees share a single admin account?

A: We strongly advise against sharing admin accounts. Every staff member requiring administrative access should have their own individual user account paired to their own mobile authenticator app.

Q: What should I do if I get a new phone?

A: If you use cloud sync in 2FAS, Google, or Microsoft Authenticator, your tokens will transfer automatically to your new phone. If not, use one of your stored Backup Recovery Codes to log in, then re-link your new device under your user profile settings. If you get stuck, submit a ticket at help.ramarketing.com.