There are two ways this happens:

1 – If the Manufacturer SKU in Profit is a 1:1 match for the Vendor’s Manufacturer SKU for the product that R&A built, the website will pull in Price and Stock information from Profit and that information will populate on the website. See image below for an example of a 1:1 match.

2 – If the Manufacturer SKU is NOT a 1:1 match for the Vendor’s Manufacturer SKU, action is needed on your part! There are two ways to fix this:

• Best Way: Change the Manufacturer SKU in Profit to the correct Manufacturer SKU, next time the integration runs, it’ll be a 1:1 match and fix your problems!
• Change your Retailer Item ID in the Product Dashboard of R&A to match your Retailer Item ID (Item ID in Profit).

Note: If the Manufacturer SKU on this product ever happens to match another item’s manufacturer SKU, this Retailer Item ID will be overwritten. This is why the best practice is suggested above.

Below, you can see an illustration of a product on the website to see what information is being pulled from Profit.