If you need to return money to a customer, you can do this directly from their order page.
Step-by-Step Instructions:
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Navigate to Orders and click on the specific order you need to refund.
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Scroll down to the itemized list of what the customer purchased. Below this list, click the Refund button.
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You will see new boxes appear beneath the item totals.
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For a partial refund: Type the exact dollar amount you wish to refund in the “Refund amount” box.
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For a full refund: Adjust the item quantities to be refunded, and the system will automatically calculate the total.
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Click the primary Refund [Amount] button to process the payment back to their card.
Troubleshooting Tip: Ensure you click the button that processes the refund via your payment gateway (e.g., Stripe or standard Credit Card). The “Refund manually” button only changes your store’s records; it does not actually send money back to the bank.