When a customer emails you saying they are locked out of their account, you can quickly send them a secure reset link directly from your dashboard.
Step-by-Step Instructions:
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Navigate to Users in your main left-hand menu.
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Search for the customer using their name or email address.
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Hover your mouse over their username. A small menu will appear below it.
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Click the Send password reset link.
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The system will automatically email them a secure link to create a new password.