Overview
When you initially configure 2FA, the system provides a set of one-time-use Backup Recovery Codes. These allow you to regain access to your account if your mobile device is lost, damaged, dead, or unavailable.
Where to Store Recovery Codes
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Save them in a secure password manager (e.g., 1Password, Bitwarden, Apple Keychain).
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Print a physical copy and store it in a secure, locked office area.
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Do not store them in unencrypted desktop text files or share them over email/chat.
How to Log In with a Backup Code
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Navigate to your website’s admin login page and enter your username and password.
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On the 2FA code verification screen, click the link titled Use a backup recovery code (or Enter Recovery Code).
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Copy and paste one of your unused recovery codes into the text field.
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Click Verify.
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Once inside your dashboard, go to your profile settings to reconfigure 2FA with your new mobile device.
Important: Each recovery code can only be used once. Once used, it is permanently invalidated.